Pendo Pricing 2026: Is It Price It?

Key Takeaways

• Pendo is a no-code platform that helps handle software program experiences.
• Its options show you how to perceive how customers behave and enhance engagement.
• Options embody accumulating suggestions, analyzing sentiment, giving AI-driven workflow strategies, and creating customized in-app guides.
• All these work effectively collectively in a single place, making it simpler to handle person engagement and improve adoption.
• Pendo additionally contains AI options to reinforce workflows, enhance person expertise, and increase worker effectivity.
• You’ll be able to attempt Pendo with a 30-day free trial or a forever-free plan. There are additionally 4 paid plans based mostly on the variety of month-to-month energetic customers (MAUs).

In This Information…

Overview Of Pendo

Most SaaS manufacturers now have sturdy tech methods in place. Others nonetheless battle to realize good ROI as a result of they focus solely on launching superior merchandise. However the manufacturers that stand out are those that additionally emphasize person expertise. These corporations doubtless acknowledge the advantages of Pendo or are already utilizing it. Pendo is a number one platform for enhancing product experiences in SaaS corporations, serving to companies perceive how customers work together with their services and products.

What Is Pendo?

Pendo helps digital companies, particularly SaaS corporations, perceive their merchandise higher. When corporations use many instruments to investigate person conduct, they waste time and assets on software program improvement. Nevertheless, Pendo has the whole lot wanted for managing software program experiences in a single place. It helps groups shortly adapt to altering buyer wants by combining customized onboarding, in-app steering, person suggestions, and product analytics. This enables customers, together with these with out technical backgrounds, to simply see how clients work together with their merchandise and enhance product experiences for higher ROI.

Core Options And Performance

Pendo’s most important promoting level is how its options work collectively to spice up effectivity. It connects numerous methods, serving to companies take advantage of their AI, SaaS, agent-based, and cellular platforms.

One among Pendo’s core features is to assist groups leverage analytics to drive long-term enterprise affect. As an alternative of counting on handbook occasion tagging, groups can make the most of automation that immediately tracks person conduct for real-time efficiency insights. Listed below are its key product analytics options:

Pendo Options For Product Analytics

• Function Monitoring
  Monitoring how customers work together together with your software program to establish which options are most fascinating and drive extra worth.
• Computerized Occasion Monitoring
  Robotically capturing clicks, pageviews, and different related person engagement metrics.
• Consumer Journey Optimization
  Monitoring person journey to check and spot points or drop-offs and optimize for larger conversions.
• Customized Dashboards
  Collaborative, automated dashboards customized to trace particular metrics, resembling person conversion, retention, adoption, and drop-off.
• Session Replays
  Video “replay” playbacks of person conduct to establish utilization patterns, context behind person journeys and interactions, product errors, and workflow bottlenecks.
• Information Integration
  Combining information from Pendo, current CRMs, and third-party integrations like Salesforce and Slack to trace product utilization.
• AI Suggestions
  AI-powered suggestions to reinforce workflows, productiveness, and app utilization.

Pendo Options For Consumer Engagement

Customary electronic mail or product guides are a factor of the previous. Trendy customers need easy-to-understand steering that helps them shortly undertake software program, and that is the place Pendo is available in. Under are the important thing engagement options for each desktop and cellular customers:

• In-App Guides
  Guides embedded into your product’s UI, permitting customers to get help with out disruptions.
• Personalised Guides
  Segmented guides to focus on particular customers based mostly on the place they’re of their app journey, utilizing tailor-made messaging.
• AI-Generated Guides
  Immediately producing step-by-step guides utilizing AI, just by placing in prompts, content material preferences, and the beginning URLs.
• Consumer Suggestions
  Utilizing tooltips, banners, onboarding guides, modals, and different in-app messaging instruments to supply person steering seamlessly.
• Useful resource Middle
  Creating an in-app useful resource middle with video tutorials, entry guides, walkthrough tutorials, and different materials for a greater onboarding expertise.

Pendo Options For Suggestions Assortment And Sentiment Evaluation

Consumer suggestions is essential for getting extra individuals to make use of an app. Pendo provides instruments that simplify the method of accumulating suggestions and analyzing person sentiment. This helps prioritize what customers care about most. Listed below are the principle options for accumulating suggestions and analyzing sentiment:

• Pendo NPS
  Regularly monitoring NPS (Web Promoter Rating) in-app to measure person satisfaction and monitor enhancements.
• NPS Analytics
  Monitoring person conduct and product options that affect your NPS, each positively and negatively.
• Surveys And Polls
  In-app surveys and polls to collect person suggestions (Pendo provides polls as a part of its Guides).
• AI-Powered Sentiment Analytics
  AI-generated insights into person attitudes and developments to establish person patterns, recurring issues, utilization developments, and unaddressed ache factors.

Pendo Options For Worker Productiveness

Pendo is designed to your clients, however you can too use it to spice up your group’s productiveness. It reveals how your staff use inside instruments and provides options that assist them work with complicated functions. Listed below are its key options for worker productiveness:

• In-App Guides
  Step-by-step walkthroughs for onboarding new hires.
• Course of Analytics
  Analytics on worker workflows to establish inefficiencies and points to reinforce in-app journeys.
• Change Administration
  Personalized guides to reinforce adoption throughout new rollouts or system migrations.
• Roadmaps
  Creating inside roadmaps to align stakeholders and simplify communication amongst cross-functional groups.

Pendo Use Circumstances

Pendo is primarily utilized by UX designers, product managers, operations stakeholders, entrepreneurs, and buyer success managers to cut back friction in person journeys and improve software program adoption. Widespread use circumstances embody:

• Product Adoption
  Analyzing person interactions to trace adoption and ship in-app messaging to extend adoption charges.
• Advertising and marketing
  Personalized in-app guides and messaging for particular person segments, together with in-app nudges for desired person interactions.
• Onboarding
  Personalised and automatic onboarding for brand new customers, particularly by step-by-step walkthroughs to cut back first-time friction.
• Buyer Success
  Monitoring utilization and previous conduct patterns to establish at-risk clients and deploy re-engagement campaigns.
• Churn Discount
  Monitoring early indicators of person drop-off and re-engaging at-risk customers earlier than they drop off the funnel fully.
• Product Launch
  Creating custom-made in-app messaging to introduce new merchandise or in-app options and measuring their adoption.
• Roadmaps
  Utilizing collected suggestions and sentiment evaluation to plan structured roadmaps for environment friendly planning.
• Worker Interactions
  Worker segmentation for custom-made coaching, gathering suggestions for enhancing workflows, and monitoring utilization of instruments for guaranteeing compliance.

What Can You Do With Pendo?

With Pendo, steady product enchancment turns into easy. Groups can leverage deep information and AI-powered insights for key functions, resembling:

• Measuring product success by utilization patterns and engagement metrics.
• Segmenting customers based mostly on adoption stage, conduct, and function to tailor experiences.
• Creating customized onboarding experiences that assist totally different customers undertake totally different merchandise seamlessly.
• Monitoring retention charges, adoption numbers, rising developments, new function adoption, and different key metrics to grasp person engagement higher.
• Gathering complete suggestions by session replays, NPS surveys, in-guide polls, and so on.
• Delivering custom-made in-app messages and guides based mostly on person conduct and suggestions.
• Analyzing sentiment to establish utilization bottlenecks, patterns, and enhancements as shortly as attainable.
• Leveraging custom-made dashboards to tailor engagement methods for quicker product adoption.
• Creating in-app messaging and guides for cellular merchandise.

How A lot Does The Pendo App Price?

Pendo pricing isn’t publicly out there, because the platform solely accepts requests for customized quotes. Nevertheless, Pendo pricing plans are segmented into 4 tiers to accommodate totally different group sizes and use circumstances, and the platform additionally provides a free plan. Every plan is versatile and scaled based mostly on complete month-to-month energetic customers (MAU), so groups can select one that matches their software program adoption wants. Under is an in depth breakdown of what every Pendo worth plan contains.

Pendo Free

The Free plan permits as much as 500 MAUs and provides the next options:

• In-app analytics, together with behavioral analytics, retroactive information analytics, retention reporting, and account segments.
• In-app guides, together with cellular guides, accessibility options, and surveys.
• Pendo-branded NPS surveys (paid).
• One-year entry to information retention.
• Product discovery roadmaps.
• SSO and safety compliance (HIPAA, GDPR, Privateness Defend, and so on.).
• Buyer help (self-serve solely).

Pendo Base

The Base plan enables you to select a customized variety of month-to-month energetic customers (MAUs) based mostly in your wants. Along with the options within the Free plan, the Base plan additionally contains the next:

• Customizable experiences, product engagement scores, cross-app journey experiences, and different analytics options.
• In-app useful resource middle, guided experiments, automated guides, embedded guides, and extra guide-related functionalities.
• Session replays (out there for a charge).
• Product discovery roadmaps (out there for a charge).
• Customized NPS surveys (out there for a charge).
• Orchestrated person journeys, native electronic mail capabilities, and advertising automation integrations (out there for a charge).
• Seven-year information retention, API entry (out there for a charge), information synchronization (out there for a charge), and one integration included.
• Buyer help is offered.

Pendo Core

The Core plan additionally permits a customizable variety of MAUs, along with the options included within the Base plan:

• Session replays are included, that includes frustration indicators, limitless session seize, and a 30-day retention interval.
• Product discovery roadmaps are additionally out there (out there for a charge).

Pendo Pulse

The Pulse plan permits for a customizable variety of MAUs and contains the next further options past these provided within the Pendo plan.

• Product discovery options, together with suggestions summaries, automated suggestions triaging, concept prioritization, and a buyer portal.
• Sentiment evaluation options, together with NPS triage, electronic mail subscriptions, and AI summaries.

Pendo Final

The Final plan gives a tailor-made variety of MAUs and the options included within the Pulse plan, plus:

• Orchestrated journeys.
• Native emails and advertising automation integrations.

Does Pendo Supply Trials?

Sure. The platform provides a 30-day free trial. That is totally different from the Free plan as a result of it provides you full entry to Pendo for one month. Throughout this time, you should utilize all of the options like analytics, suggestions instruments, journey orchestration, and in-app guides. The Free plan is legitimate indefinitely however has restricted options.

Is Pendo Pricing Negotiable?

Pendo provides pricing plans that already embody reductions for bundles. Nevertheless, you’ll be able to negotiate their costs, particularly should you’re making a multi-year dedication, shopping for bundled providers, selecting semi-annual billing, or buying in bigger portions. To debate your wants and negotiate costs, contact Pendo’s gross sales group.

Execs And Cons Of Utilizing Pendo

To see if Pendo is value your money and time, let’s have a short have a look at its execs and cons.

Execs

• Strong Analytics
  Pendo’s analytics should not solely correct but in addition extraordinarily detailed, permitting groups to trace function adoption and historic patterns by retroactive evaluation.
• No-Code Guides
  Pendo’s no-code nature means non-technical groups can simply undertake it and create step-by-step guides, onboarding walkthroughs, and different related assets with none developer help.
• Centralized Hub
  It provides a variety of providers in a single place, together with in-app messaging, self-service useful resource facilities, NPS surveys, and sentiment evaluation. It additionally gives AI-powered instruments to enhance workflows.
• Customizable Dashboards
  Extremely customizable dashboards enable enterprises to leverage extra customized reporting, even cross-app dashboards that monitor engagement throughout numerous product strains.
• Helpful For Staff Too
  Pendo works for each exterior customers and firm staff, enhancing adoption, effectivity, and workflow creation inside groups.

Cons

• Extra Costly
  The price of every pricing tier will increase as you improve MAUs. Because of this the platform might be costlier than different options with fewer options.
• Bigger Studying Curve
  Though in-app guides could also be no-code, establishing analytics, segmenting customers, and monitoring worker workflows would require in depth product information.
• Lack Of Customization
  Pendo provides numerous pre-built templates. Nevertheless, its guides lack detailed UI customization, which large-scale branding groups want, in addition to fundamental options resembling cellular notifications.
• No Public Pricing Obtainable
  The shortage of transparency on its pricing plans makes it tough for groups to make fast buy selections.

So, Is Pendo Price It?

Pendo is a product analytics platform that helps organizations make data-driven selections to develop and scale. It’s best for mid-to-large-scale SaaS corporations that need to monitor how customers interact with their merchandise, help massive person teams, and handle worker efficiency. Nevertheless, Pendo will not be appropriate for early-stage groups that don’t focus a lot on analytics, particularly since its pricing goes up as month-to-month energetic customers improve.

References:

FAQ